Our Services

Billing & Collection

  • Billing charges are based on actual utility bills received by the property, and the charges are itemized on the billing statement.
  • Utilities and amenities are combined on one professional billing statement for the resident.
  • Bills give previous month’s balance, payment information and offer conservation tips.
  • Great American acts as a third party billing service, and has a responsive & knowledgeable staff that answers the phone directly and returns messages within 24 hours.

Great American makes the transition process easy to begin recovering utility expenses. After resident information updates and the allocation process are completed, Great American will issue accurate itemized billing statements to residents for collection. A nominal billing fee is included in the billing statement sent directly to the residents.

When Great American Bills & Collects

  • Great American will mail monthly billing statements to your residents with a return envelope to mail their payments to Great American.
  • We can add late fees and flat fees to accounts and supply a list of delinquent accounts to the property managers when needed.
  • Our accounting department will issue a check and report each month for the amount of utilities collected.

When Great American Bills & The Property Collects

  • Great American will mail monthly billing statements to the residents which instruct the residents to make the utility payment to their rental office. This billing option allows the property to include additional flat fees such as rent to the bill.
  • A detailed billing register is sent to the property manager with billing totals for each unit.