On-Site Training

We believe a well trained and knowledgeable staff is the key to making our FairShare Program™ work. Maintaining a close and engaged relationship with our clients alleviates confusion and unanswered questions or concerns. Prior to implementing our FairShare Program™ a member of our Great American Team will conduct a thorough training session of our billing and allocation procedures with the property managers and staff.

Training Topics

  • Program overview
  • How to answer residents’ questions
  • FairShare Program™ lease addendum content
  • Providing weekly/monthly reports (move in/outs, occupancy, transfers, etc.)
  • How to utilize our business forms

Materials are free of charge

  • Customer service and training book
  • Resident informational brochures
  • Sample letters for introducing the billing program to residents
  • Lease addendums
  • Business forms
  • Billing statements
  • Monthly accounting reports

Continuous client support

  • Follow up on-site support
  • Toll free phone support
  • Email and web based support
  • Monthly billing analysis
  • Regulatory review/updates